Privacy policy

Privacy Policy

This Privacy Policy explains what information we collect about you, why we collect it, what we do with that information, how we transmit it, and how we process personal information created, entered, submitted, published, transferred, stored, or displayed by you, your agents, and End Users when accessing and using our Services. For the purposes of this Policy, our “Services” refer to the core plugin “https://smartchat.md/” and any other “Application,” such as the Slack application or Dialogflow application. “Our website” refers to https://smartchat.md/ and its subdomains. “We,” “us,” “our” refer to our company SEMSEO SRL. We recommend that you periodically review this page for the latest information about our privacy policy. Your continued use of our Services or Websites signifies your agreement to such changes in this Policy. If you do not accept the terms of this Policy, the only means of legal protection is to discontinue using our Service and our Website.

This Policy explains what, how, and why we collect personal information when you visit our websites or use our Services. Personal information collected and used by https://smartchat.md/, as well as its subsidiaries and affiliated companies, including the subsidiary https://smartchat.md/, is limited to the purposes for which our subscribers engage any member of the Support Council and other purposes directly described in this Policy.

What this Policy Covers:

The website linked to this Policy, including: https://smartchat.md/.
Services to which you have subscribed, registered, or purchased.

What We Mean by Personal Information

In this Policy, personal information means information related to an identified or identifiable physical, legal, or legal entity. An identifiable person is someone who can be identified directly or indirectly, in particular by reference to an identification number or one or more factors specific to their physical, physiological, mental, economic, cultural, or social identity. Except as described in this Policy, https://smartchat.md/ currently does not sell, rent, or lease any personal information to third parties, but https://smartchat.md/ reserves the right to change this policy in the future and sell or lease any personal information to any third party at any time.

Personal Information You Provide to Us or We Collect

By purchasing the https://smartchat.md/ plugin, you provide https://smartchat.md/ with personal information; more detailed information can be found here. Currently, we do not process or transmit any of your personal data.

Conversations – PHP and WP Versions

We do not have access to, and do not collect any information about your conversations, messages, and attachments on https://smartchat.md/. The information is stored only on your server and is not transmitted to https://smartchat.md/.

Conversations – Cloud Version

Information is stored in our secure databases. We do not process or transmit your conversations.

Users – PHP and WP Versions

We do not have access to, and do not collect any information about users on https://smartchat.md/. The information is stored only on your server and is not transmitted to https://smartchat.md/.

Users – Cloud Version

Information is stored in our secure databases. We do not process or transmit your conversations.

Additional Information – PHP and WP Versions

We do not have access to, and do not collect any information that passes through https://smartchat.md/ or is generated by https://smartchat.md/.

Additional Information – Cloud Version

Information is stored in our secure databases. We do not process or transmit your conversations.

Slack

When you synchronize https://smartchat.md/ with Slack (https://slack.com/), we collect the following personal information: team_id, channel_id, access_token, your website URL, the purchase code for https://smartchat.md/, Slack email address, Slack name, Slack profile image, your Slack team members. This data is sent to us only once when you synchronize Slack. By voluntarily providing us with account information, you confirm that you own such personal information or are otherwise authorized to provide it to us. All Service data is subject to our technical warranties, more detailed information about which is contained in our Terms of Service. When using Slack with https://smartchat.md/, your Slack messages, attachments, and any other content sent from Slack are sent to our server and redirected back to your website. No data is stored on our server. If you do not want to share any data with us, contact us at office@smartchat.md, and we will send you a guide on setting up https://smartchat.md/ to use your own integration with Slack. By using Slack, you provide Slack with personal information, more detailed information can be found here. By purchasing a license for our Slack application, you provide us with your email address, name, and personal information from Gumroad (https://gumroad.com/).

Dialogflow and Google

When you synchronize https://smartchat.md/ with Dialogflow (https://dialogflow.com/) for the use of the Dialogflow bot or Google services such as language translation, we collect the following personal information: refresh token, Envato purchase code, email address, image, locale, profile image. By voluntarily providing us with account information, you confirm that you own such personal information or are otherwise authorized to provide it to us. All Service data is subject to our technical warranties, more detailed information about which is contained in our Terms of Service. When using Dialogflow with https://smartchat.md/, only the refresh token (alphanumeric string) is sent to our server. No other data is sent or stored on our server. If you do not want to share any data with us or send it, contact us at office@smartchat.md, and we will send you a guide on setting up the support panel to use your own integration with Dialogflow. By using Dialogflow, you provide Dialogflow with personal information, more detailed information can be found here. By purchasing a license for our Dialogflow application, you provide us with your email address, name, and personal information from Gumroad (https://gumroad.com/).

Messenger

When you synchronize https://smartchat.md/ with Facebook Messenger (https://www.messenger.com/), we collect the following personal information: page token, page ID. By voluntarily providing us with account information, you confirm that you own such personal information or are otherwise authorized to provide it to us. All Service data is subject to our technical warranties, more detailed information about which is contained in our Terms of Service. When using Facebook Messenger with the support board, your Facebook Messenger messages, attachments, and any other types of messages sent from Messenger are sent to our server and redirected back to your website. No data is stored on our server. If you do not want to share any data with us, contact us at office@smartchat.md, and we will send you a guide on setting up the support board to use your own integration with Facebook Messenger. By using Facebook Messenger, you provide Facebook with personal information, more detailed information can be found here.

Other Apps and Integrations

When you synchronize https://smartchat.md/ with other external services, you transfer information to the external service in accordance with the terms of service of the external service.

Data Storage Policy

The types of information covered by the policy are textual information, such as your email. We do not store other data associated with you.

Data Archiving/Deletion Policy

We have no time restrictions on storing your information, but you can contact us at any time by email at office@smartchat.md and request the permanent deletion of your information from our system and database. We will delete your information within 7 days of receiving your request.

Data Storage

We store your information in our secure database. We do not grant access to our database to third parties.

Cookie/Tracking Technologies

Currently, we do not use cookies for tracking. In the future, our website may use cookies for various purposes. These cookies may provide us with information, including personal information, other information about the devices and networks you use to access our websites and services, as well as information about your interaction with our website. For detailed information on the use of cookies on the website (including information on how you can control cookies), please read and familiarize yourself with our Cookie Policy. Tags and scripts may be used on our websites or in emails. They help us deliver cookies, count visits to our website, understand the use and effectiveness of campaigns, and determine whether an email has been opened and any actions taken on it. We may receive reports on the use of these technologies from our service providers on an individual and aggregate basis. We use local storage objects (LSOs), such as HTML5, to store information about content and preferences. Various browsers may offer their own management tools for deleting HTML5 LSOs. Third parties with whom we partner to provide certain features on our website or to display advertising based on your online activity use LSOs, such as HTML5 and Flash, for collecting and storing information.

Usage Logs of Our Website

As with most websites and services, we automatically collect certain information and store it in log files. This information includes IP addresses, browser, internet service provider, entry/exit pages, operating system, date/time stamp, and clickstream data, as well as certain personal information such as username, user email address, and other information that may be included in open text fields. The same strict data security policies and procedures that apply to the application databases for our Services apply to the log files of our applications. We may combine this automatically collected log information with other information we collect about you. We do this to improve the Services we offer you, for marketing, analytics, or website functionality improvements.

Analytical Information about Your Use of Our Website

Analytical information about your use of our websites and services. We collect analytical information when you use our website to help us improve it. We collaborate with a third party to display ads on our websites or manage our ads on other sites. Our third-party partner may use technologies such as cookies to collect information about your actions on our and other sites to provide you with ads based on your actions and interests during browsing. In our Services, analytical information may consist of the function and feature of the used Service, its associated domain name, username, and the IP address of your Agent or End User (which may include personal information if personal information has been included in the username) and additional information needed for a detailed description of how the feature works and which parts of the Service are affected. The analytical information we collect may include elements of Service data related to the function performed by the Agent or End User. Thus, the analytical information we collect may include personal information or confidential business information.

How We Use Personal Information

We use the personal information we collect for various purposes, including:
Currently, we do not use any personal information other than your email address, and we only use it to send you subscription notifications.
Provide you, your agents, and end-users access to our Services and their use;
Process and complete transactions, as well as send you relevant information, including purchase confirmations and invoices;
Communicate with you, including responding to your comments, questions, and requests; providing customer service and support;
Provide you with information about services, features, surveys, newsletters, offers, promotions, contests, and events;
Provide other news or information about us and our selected partners; and send you technical notifications, updates, security alerts, as well as support and administration messages;
Track and analyze trends, usage, and activity related to our Services, as well as for marketing or advertising purposes;
Investigate and prevent fraudulent transactions, unauthorized access to our Services, and other illegal activities;
For other purposes, which we will inform you about.

Who to Contact If I Have Privacy Questions?

If you have any questions or comments about this Privacy Policy, or if you believe that we are not complying with the terms of this Privacy Policy, please contact us by regular or email at:
E-mail: office@smartchat.md

Regular:
MD-2038, mun. Chișinău, Republica Moldova
Str. Trandafirilor 11/6 of.101
«SEMSEO» S.R.L.

c/f.:1012600031022
Banca beneficiara:
«FinComBank» S.A. suc. nr. 3 Chișinău
Codul bancii (BIC): FTMDMD2X853
IBAN: MD21FT222460300001468498
TVA: 0307689
Director: Gratie Igor