This add-on is free!

Zendesk Integration with SmartChat

Use this app to automatically synchronize Zendesk customers with SmartChat, view Zendesk tickets, or create new ones without leaving SmartChat, and more.

Tickets Synchronization

SmartChat will automatically displays the Zendesk tickets of the active SmartChat user by matching its email or phone number. Each ticket displays the status, title, and when clicked, openes in Zendesk.

  • Zendesk tickets syncronization
  • Automatic ticket update with latest messages

Conversion to Zendesk Ticket

Convert SmartChat conversations into Zendesk tickets on the fly with one click. The tickets are automatically synchronized when new messages are sent or received in SmartChat.

  • Converts chats in Zendesk tickets
  • Automatic synchronization and user creation