Cookie Policy

28.11.2023
This Cookie Policy explains how SEMSEO SRL (“https://smartchat.md/”, “we,” “us,” and “our”) uses cookies and similar tracking technologies on our websites, including https://smartchat.md/ and any other websites or applications owned, used, or controlled by us (collectively referred to as the “sites”), as well as in cases where subscribers of our users visit sites or online stores controlled by our users, or open/interact with emails sent through our services. The policy explains what tracking technologies are, how we use them, and your rights to control our use of the aforementioned technologies. This Cookie Policy is an integral part of the Privacy Policy. Terms used in this Cookie Policy are defined in the Privacy Policy.

In some cases, we may use cookies and other tracking technologies described in this Policy to collect data that, individually or in combination with other data, constitutes personal information. For more details on the methods of processing personal information, please refer to the Privacy Policy.

The definition

Cookies are small text files that are stored on your user device when you visit websites. Cookies are widely used to ensure or enhance the functionality of websites and to obtain analytical information.

Cookies set by the website owner or service provider (in this case, https://smartchat.md/) are called “first-party cookies.” Cookies set by companies that do not own the websites you visit are called “third-party cookies.” Third-party cookies allow third parties to activate their components or functions through the website or service you are using (e.g., advertising, interactive content, analytics tools). Third parties that set third-party cookies may recognize your device when you visit this website or service, as well as some other websites or services.

Why Cookies and Other Tracking Technologies are Used

We utilize both first-party and third-party cookies for various purposes. Some cookies are essential for the proper functioning of our websites and services. These cookies are referred to as “essential” or “strictly necessary.” Other cookies record information about your choices on the websites, enabling us and the third parties we collaborate with to customize our sites according to your preferences. These cookies are known as “operational” or “functional.” For example, we use cookies to tailor the content we send or display on our sites individually, personalize your interaction experience with our sites, and enhance their functionality. We also allow our users to set cookies and similar tracking technologies within the use of our services to track and analyze the actions of their subscribers. Lastly, third parties set cookies through our sites or services for advertising, analytical, and other purposes.

Cookies Transmitted Through Our Sites

Below are specific types of first-party and third-party cookies transmitted through our sites and their functions.

Strictly Necessary

These cookies are essential for you to use the sites and all their features, such as accessing secured sections of the site. You can choose to block or delete these cookies by adjusting your browser settings, but this may impact the proper functioning of the sites.

Operational and Functional

Cookies of this type are used to enhance the functionality of our sites but are not mandatory. However, disabling these cookies may render some features of our sites unavailable.

Analytical and Adaptive

These cookies allow us to gather information that collectively helps us understand how our sites are used and measure the effectiveness of our marketing campaigns. They also assist in adapting our sites and applications to user needs and improving user-site interactions.

Advertising

These cookies are used to display the most relevant ads. They prevent the continuous display of the same ad, ensure the correct presentation of ads, and, in some cases, select ads based on your interests. Refer to the “Internet Advertising” section for more details.

Other Tracking Technologies

We and our partners may use other tracking technologies, including web beacons and pixel tags (or clear GIFs). These are tiny graphic objects with a unique identifier that helps identify when you visit our sites or open our emails. We use this technology to track user movements on our sites, transmit or interact with cookies, display targeted ads, improve site functionality, measure the effectiveness of marketing campaigns, and understand if users accessed our sites through internet advertising on third-party platforms.

While you may not be able to block or disable such tracking technologies, they often require cookies to function. Therefore, rejecting cookie acceptance may affect their proper operation.

Internet Advertising

We have engaged more than one third-party service provider to track and analyze information about individual visits to our sites and aggregate statistical data about interactions with our sites.

These mentioned service providers use cookies, web beacons, pixel tags, and similar tracking technologies to collect and utilize specific information about your online activity on our sites and/or other websites or mobile applications. This enables service providers to send you targeted advertising based on your activity and interests.

Third-Party Service Providers’ Use of Cookies and Web Beacons

Third-party service providers may also use cookies or web beacons to collect information about your visits to our sites and/or other sites for assessing the effectiveness of online advertising campaigns and marketing activities. The information collected by these third-party service providers does not include personal data that could reveal your identity (e.g., your name, email address).

Cookies Transmitted Through Our Services

User Newsletters

In all emails sent by users of our services, we include one-pixel GIFs or web beacons. These are tiny graphic objects with a unique identifier that allows us and our users to track when subscribers open sent emails and click on specific links. These technologies record the email address of each subscriber, IP address, date, and time of opening or clicking within the communication. We use the gathered data to create reports on the effectiveness of the communication and the actions of our users’ subscribers.

Users Sites

If a user chooses to use certain additional settings or features of https://smartchat.md/, the installation of additional cookies or other tracking technologies may be required. If a user links their site or online store (in both cases, the “site”) to their https://smartchat.md/ account, small pieces of JavaScript tracking code (“code”) are placed on the user’s site. This code enables the installation of cookies, pixels, and other tracking technologies on the user’s site to facilitate the use of certain automation features and other functionalities available in https://smartchat.md/ services. The type of cookies, pixels, or other technologies installed on the user’s site depends on the selected additional settings and features used within https://smartchat.md/ services. Users should refer to the current Privacy Policy and Cookie Usage Policy for additional information about specific types of cookies or other tracking technologies used on the site.

Managing Cookies

You have the right to accept or disable cookies. You can control the use of cookies through your browser settings. If you choose to disable cookies, you can still use our sites, although some sections and features may not function properly. Each browser is different, so to understand how to disable cookies in your browser, check the help menu.

Changes to the Cookie Usage Policy

We may update this Policy as needed, for example, to reflect changes in the cookies used or due to operational, legal, or regulatory reasons. We recommend regularly reviewing the provisions of this Policy to obtain up-to-date information on the cookies used and related technologies.

The last update date is provided at the beginning of this Policy.

If you have any questions about the use of cookies or other technologies, please contact us at: office@smartchat.md